Nexys Contact Centre
Answer every customer, on every channel
Calls, SMS, email, live chat, Facebook Messenger and WhatsApp land in one queue view. Agents see the customer's history, and supervisors see every queue in real time.
Queues and routing
Priority routing and FIFO
Route callers by priority, or serve them first in, first out, so nobody waits longer than they should.
Queue callback
Customers who abandon a queue, or time out, can get an automatic callback.
Auto-assignment
Assign conversations by agent availability, capacity per channel and workload.
Outbound campaigns
Power, progressive, preview and voice messaging dialler strategies.
Channels in one place
- Voice, with inbound, outbound and blended modes
- SMS messaging
- Email, with the full conversation history for each customer
- Live chat on your website
- Facebook Messenger and WhatsApp
Live wallboards and reports
Wallboards
Near real-time queue statistics and live calls on a wallboard or a detachable dashboard window.
Scheduled reports
Queue and agent statistics delivered automatically on a schedule you set.
Supervisor and agent apps
Supervisors monitor queues and conversations. Agents see their own workload and conversations in one interface.
Blended reporting
Reports across all channels, or per channel.
Part of the same phone system
The Nexys Contact Centre runs on the same platform as NexysPBX, so the phones, the contact centre and the customer system stay together. See NexysPBX.