FAQ
Frequently asked questions
Short answers about NexysPBX, the call centre edition and our connections. Ask us anything that is not here.
What is NexysPBX?
NexysPBX is the business phone system UnitedTech supplies. It handles calls, extensions, voicemail, call routing, call recording and reporting. It is hosted in the cloud, so there is no server on your premises.
How many extensions can NexysPBX support?
Each NexysPBX system supports up to 2,000 extensions. UnitedTech sells NexysPBX for 5 to 500 extensions, and our sweet spot is 5 to 50 users. Ask us which size fits your team.
Is there an on-premises option?
No. NexysPBX is cloud hosted only.
What is the Nexys Contact Centre?
It is the contact centre for teams that answer customers all day. It includes call queues, priority routing, queue callback for abandoned calls, live wallboards, scheduled reports, and monitoring of live conversations. It also supports SMS, email, live chat, Facebook Messenger and WhatsApp in the same queue view.
Can NexysPBX answer calls after hours?
Yes. AI answering can take calls outside office hours and at weekends, so customers reach someone when your office is closed. It does not replace your receptionist during the working day. [VERIFY: confirm pricing for AI answering before publishing.]
Which customer systems does NexysPBX connect to?
NexysPBX connects to several customer systems at once, set per user. Connections include Salesforce, HubSpot, Odoo and Zoho CRM. Calls can also be logged to the customer record automatically.
Can I keep my existing phone numbers?
[VERIFY: confirm the number porting process, timeline and any charges before publishing this answer.]
Do you offer fibre internet?
Yes. UnitedTech supplies symmetrical fibre through SEACOM, an official SEACOM partner. Plans run from 25 Mbps up to 1 Gbps. Upload and download speeds match, and data is not capped or throttled.
What if fibre is not available at my site?
UnitedTech also offers microwave wireless and satellite connections. We cover all major cities.
Is there a contract?
NexysPBX is month to month. Cancel with one calendar month of notice. Fibre is usually sold on a 24-month term. [VERIFY: confirm the fibre contract terms before publishing.]
How reliable is the system?
NexysPBX is designed for 99% reliability. [VERIFY: confirm the failover options before publishing.]
How do you protect my personal information?
We process personal information in line with the Protection of Personal Information Act (POPI). Read the full notice on our POPI page. [VERIFY: lawyer review before launch.]
When can I get support?
Our business hours are Monday to Friday, 08:00 to 17:00. We offer after-hours support as well.